As simple as it may sound, the first step to troubleshoot the Protern.io sensor should be:
Turn it off. Wait a minute or two. Turn it back on.
Just like your phone, turning off your sensor will not cause you to lose any data. If that doesn't fit the problem, head over to our other help articles.
Can't find what you're looking for? Send us an email at support@protern.io and we'll get back to you as soon as we can.