--- title: How to assign pre-purchased Protern Passes to athletes description: Here we will show you how to assign the Protern Passes you purchased for your athletes as part of your Protern Packs. --- [Skip to content](https://support.protern.io/how-to-assign-pre-purchased-accounts-to-athletes#main-content) English Show submenu for translations [Contact us](https://support.protern.io/kb-tickets/new?hsLang=en) ![proternio-logo-dark-transbkg.png\]](https://support.protern.io/hs-fs/hubfs/proternio-logo-dark-transbkg.png?height=40&name=proternio-logo-dark-transbkg.png) Open main navigation Close main navigation - English Show submenu for translations - [Contact us](https://support.protern.io/kb-tickets/new) - Go to protern.io Go to protern.io Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [Support Centre](https://support.protern.io/?hsLang=en) 2. [Protern.io Accounts](https://support.protern.io/protern-io-accounts?hsLang=en) 3. [Managing Athletes](https://support.protern.io/protern-io-accounts?hsLang=en#managing-athletes) # How to assign pre-purchased Protern Passes to athletes ## Here we will show you how to assign the Protern Passes you purchased for your athletes as part of your Protern Packs. **Note:** You can not do this process within the mobile app. Using your phone's web browser or computer, go to [app.protern.io](https://app.protern.io) to access your billing settings. When signing up for Protern.io it is possible to purchase more than one account. These pre-purchased accounts need to be associated with an athlete name in order to collect data.   **Note:** If possible, use your athlete's names and avoid generic accounts (e.g. "Athlete 1"). Generic accounts are confusing to track and makes Protern less useful over time.  **Tip**: Entering an email for a new user will invite them to Protern.io and let them use the mobile and web app, see their times and upload run data from their sensor. 1. Go to *Settings* and the *Protern Passes* tab ![Screenshot 2024-08-07 at 8.09.16 AM](https://support.protern.io/hs-fs/hubfs/Screenshot%202024-08-07%20at%208.09.16%20AM.png?width=688&height=346&name=Screenshot%202024-08-07%20at%208.09.16%20AM.png) 2. If you have pre-purchased accounts, you will see the number of unassigned passes under *Managed Protern Passes.* Click on the *Add/Assign Passes* button to assign these to an athlete.  ![Screenshot 2024-08-07 at 11.54.08 AM](https://support.protern.io/hs-fs/hubfs/Screenshot%202024-08-07%20at%2011.54.08%20AM.png?width=500&height=332&name=Screenshot%202024-08-07%20at%2011.54.08%20AM.png) 3. Fill in the first and last name for the athlete. The email is optional. By providing an email, the athlete will get access to the data in their account. Select the *Pass Type* that has the unassigned passes. Click *Add User*. ![Screenshot 2024-08-07 at 11.57.58 AM](https://support.protern.io/hs-fs/hubfs/Screenshot%202024-08-07%20at%2011.57.58%20AM.png?width=688&height=373&name=Screenshot%202024-08-07%20at%2011.57.58%20AM.png) 4. Confirm you are adding a pre-purchased pass (order should be $0) and click *Confirm Users*. ![Screenshot 2024-08-07 at 12.01.10 PM](https://support.protern.io/hs-fs/hubfs/Screenshot%202024-08-07%20at%2012.01.10%20PM.png?width=688&height=445&name=Screenshot%202024-08-07%20at%2012.01.10%20PM.png)     - [Getting started with Protern.io](https://support.protern.io/getting-started-with-protern-io?hsLang=en#main-content) - [Tips for Getting the Most Out of Protern.io](https://support.protern.io/getting-started-with-protern-io?hsLang=en#tips-for-getting-the-most-out-of-protern-io) - [Protern Sync for Mobile and Desktop](https://support.protern.io/protern-sync-for-mobile-and-desktop?hsLang=en#main-content) - [Protern Sync for PC and Mac Computers](https://support.protern.io/protern-sync-for-mobile-and-desktop?hsLang=en#protern-sync-for-pc-and-mac-computers) - [Protern Sync for iOS and Android](https://support.protern.io/protern-sync-for-mobile-and-desktop?hsLang=en#protern-sync-for-ios-and-android) - [Tips and Troubleshooting](https://support.protern.io/protern-sync-for-mobile-and-desktop?hsLang=en#tips-and-troubleshooting) - [Video and Protern.io data](https://support.protern.io/video-and-protern-io-data?hsLang=en#main-content) - [Protern Video - Data-Enhanced Video](https://support.protern.io/video-and-protern-io-data?hsLang=en#protern-video-data-enhanced-video) - [Syncing a Video Camera with Protern Data](https://support.protern.io/video-and-protern-io-data?hsLang=en#syncing-a-video-camera-with-protern-data) - [Telemetry Overlay and Protern](https://support.protern.io/video-and-protern-io-data?hsLang=en#telemetry-overlay-and-protern) - [Tips for Video Analysis](https://support.protern.io/video-and-protern-io-data?hsLang=en#tips-for-video-analysis) - [Protern Cloud Video Sharing](https://support.protern.io/video-and-protern-io-data?hsLang=en#protern-cloud-video-sharing) - [TimeLink LTC Generator](https://support.protern.io/timelink-ltc-generator?hsLang=en) - [Protern.io Sensor](https://support.protern.io/protern-io-sensor?hsLang=en#main-content) - [Updating Protern.io Sensors](https://support.protern.io/protern-io-sensor?hsLang=en#updating-protern-io-sensors) - [Troubleshooting](https://support.protern.io/protern-io-sensor?hsLang=en#troubleshooting) - [Quantriqs](https://support.protern.io/quantriqs?hsLang=en#main-content) - [Troubleshooting](https://support.protern.io/quantriqs?hsLang=en#troubleshooting) - [Protern.io Accounts](https://support.protern.io/protern-io-accounts?hsLang=en#main-content) - [Managing Athletes](https://support.protern.io/protern-io-accounts?hsLang=en#managing-athletes) [![Chill listening crop-3](https://support.protern.io/hs-fs/hubfs/proternio-logo-dark-transbkg.png?width=81&height=24&name=proternio-logo-dark-transbkg.png "Chill listening crop-3")](https://protern.io) Support Centre Copyright © 2026, Protern.io