If you can't see any runs after syncing your Protern.io Sensors, it could be that your app has logged out or the quantriq isn't finding any runs.
This article is if you don't see your run data appear in your quantriq after doing a successful sync between the Protern.io Sensor and Protern Sync mobile app.
Check if the app is sending data to Protern.io
- Click the options button in the right hand corner of the Session Configuration or Active Session screen
- Select Protern.io Upload Status
- The first line of the Protern.io Upload Status page will indicate if the uploads to Protern.io are complete or incomplete.
Uploads are complete
The first line will say "Nothing outstanding to upload"
Uploads are incomplete
The first line will say "Uploading now."
Uploads are complete
When the app says "Nothing outstanding to upload" then the data has been successfully sent to the server. If the runs are still not appearing in a quantriq, try the following:
- Check your quantriq has been built correctly
- Refresh the device you are using to view the quantriq
- Sign out and sign back in to https://app.protern.io
Uploads are incomplete
When the app says "Uploading now" the data from the sensors are not being sent to Protern.io.
- Check to make sure your internet connection on the phone is working
- Press the Sync Now link in the option menu
- Close and reopen the app (to close the app: swipe up in Android's Recent Apps screen)
- Stop session and sign out and sign back in again
If none of those options work, please email support@protern.io.