1. Support Centre
  2. Protern.io Accounts

How to stop an account from renewing?

You can stop Protern from renewing by going to Settings -> Protern Passes, scroll down to All Athletes, and click Edit Renewal.

You can stop your account from renewing at any time. The account will remain active until account anniversary date. 

  1. Go to Settings -> Protern Passes 
    Screenshot 2024-08-07 at 8.09.16 AM

  2. Scroll down to the All Athletes section and click Edit Renewal beside the account you want to stop
    Screenshot 2024-08-07 at 8.12.55 AM
  3. Click the Cancel Renewal button
    Turn off auto renewal Protern

  4. Confirm the auto renewal has been turned off by seeing No Pass in the Next Pass column
    Screenshot 2024-08-07 at 8.24.21 AM

After the account expires, your data will still remain and you can reactivate it at any time.

 

How to reactivate your account: To use your account again, you can login back in and follow these instructions to reactivate your Protern account.