You can renew your account in the Settings section by purchasing a Protern Pass
If you already had a Protern.io account and it expired, you will need to renew it before you can collect any data or make quantriqs.
Manage other accounts? You will need to renew the main coach account first before you renew or add new athletes.
Note: To purchase a new subscription, you must have a valid credit card entered into the system. Learn more: How to add, remove, and change a credit card
Renewing your account
- Login to Protern.io using your web browser on your phone or computer - note that you cannot renew your account from the mobile app (e.g. Protern Sync or Protern Video)
- If your account has expired then as soon as you login to Protern.io you will be in the Protern Passes tab. Click on the Purchase Pass button.
Click here if the Purchase Pass button doesn't show up - Select your desired Protern Pass and click Buy Pass.
Your account is now active. If you manage other accounts, you will now be able to add new athletes or renew your existing athletes.
No Purchase Subscription button?
Your account may be set up as a corporate account. Please contact us at support@protern.io and we will help you get your account back up and running.