Using a web browser, login into Protern.io, select Settings->Protern Passes, scroll do All Athletes and click Edit Renewal to set their renewal status
Note: These settings are only available through the browser (phone, computer or tablet) at https://app.protern.io, not in the Protern Sync Mobile App.
Note: You will need to have an active credit card linked to your account in order to renew the user accounts.
If you pay for more than one Protern account, you can manage the passes under the Settings->Protern Passes section of the web app.
- Go to the Settings->Protern Passes page
- Scroll down to the All Athletes section and click on the Edit Renewal button
- To turn off automatic renewal for an athlete, click the Turn Off Auto Renewal button
- Confirm the athlete's renewal has been turned off by seeing No Pass in the the Next Pass column.
